Our most frequently asked questions, answered here.
Welcome Email If your account has been created for you by you expenses team, you should have received an email from us containing your unique company URL. URL Format As a Point Progress client, you will have your own site
Forgotten password How do I reset my password? See Changing your password for help resetting your password. Why have I not received my reset password email? Incorrect username has been used to request password reset The email has gone to
If you have used self registration to create a user profile, and see this warning when you login, your profile is awaiting approval by an administrator. Please speak to your expenses/payroll department, who can action this.
Authorising manager changes can only be made by a system administrator. If your authorising/line manager is incorrect and you need to get this updated, only your expenses / payroll department can action requests of this nature. As we are an
If your claims have been approved by your manager but have not yet been paid, you can query this with your expenses / payroll team as they are the team responsible for reimbursement on any expense claims created on the
If a claim is rejected, it will be returned to the claimant in the draft level. To edit a claim, see Editing Return Claim Lines.