NSL is a UK market leader, providing enforcement services for councils, the government and private sector organisations. Civica have helped to successfully implement our expense management system, MyExpenses across the whole of NSL, which has vastly improved their process for expense claiming.
With over 1,000 users, NSL were keen to implement multiple workflow rules, where there are several lines of authorisation for claims, and also looking to gain visibility in reporting.
“The analysis of spend and reporting tools are excellent and there is a vast amount of reports available to cover all scenarios”
Another key benefit of the system for NSL is our app,
“The app especially eliminates the loss of receipts as users can take a photo immediately and upload until they are ready to complete their claim.”
As a company, Civica are especially proud of the award-winning customer service from our technical support team. We strive to make sure that every single customer receives the same level of care, so when asking NSL to comment on their experience with our staff, we were delighted with their response;
“My experience with staff at Civica has always been fantastic and they all show knowledge on the product. When liaising with the Helpdesk, David provides answers to all of my questions and issues (which can be often) and on the off chance David doesn’t know he will resolve the issue once clarification has been answered.”
Implementing MyExpenses across NSL has resulted in speeding up an otherwise tedious process, allowing staff to focus on other areas of the business.
To find out how MyExpenses can work for you, why not a book a demo to see how it can help you.