Managing orphaned email receipts

Managing orphaned email receipts

There may be cases where users have emailed their receipts and expecting to see them in their Files & Receipts.
For cases where they are missing administrators have a new tool to help them identify why they are missing.

You can find this tool by going to Administration > General > Orphaned Emails.

Most common reasons are a misspelling in the recipient email address or the user using their personal email address.

For unrecognised recipients, you will be able to redirect the receipts to the correct user.

For cases where a user has used another email address which has not be added to the email allow list. You will be able to add the email to allow list which will also forward the orphaned email receipts to the user.

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Still stuck? Our support team are here to help, available every weekday from 8.30am to 6pm. Call +44 (0) 1270 611800

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