FAQ

FAQ

Answering your frequently asked questions

FAQ

Our most frequently asked questions, answered here. 

How do I find my company site?

Welcome Email If your account has been created for you by you expenses team, you should have received an email from us containing your unique company URL. URL Format As a Point Progress client, you will have your own site

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Accessing MyExpenses

The system will run through your internet browser using the following address format: Either https://<sitename>.myexpensesonline.co.uk Or https://<sitename>.meo-business.cloud Enter your user name and password then click Sign In to log in to the system. Existing Users If you have forgotten your password select “I have forgotten

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How do I change my password?

Forgotten Password To change your password click on the I have forgotten my password link. This will ask for either your email address or your username depending on how you usually log into the system. Enter this information and click Reset Password. If

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Login FAQs

Forgotten password How do I reset my password? Click the forgotten password link from the log on screen. Check if the system is asking for you to enter username or email address. Enter your username or email address, then click

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Can MyExpenses validate expense claims for us?

Yes, our additional Receipt Validation service provides your organisation with an extra authorisation level. This will be done after a claim has been approved by the necessary managers, and before being passed onto the Expense Team for payment. Receipt Validation

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My profile has not been approved

If you have used self registration to create a user profile, and see this warning when you login, your profile is awaiting approval by an administrator. Please speak to your expenses/payroll department, who can action this.

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My authorising manager is incorrect

Authorising manager changes can only be made by a system administrator. If your authorising/line manager is incorrect and you need to get this updated, only your expenses / payroll department can action requests of this nature. As we are an

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What is the Server Interface Application?

Our Server Interface Application is an additional service used to further automate interfaces for a number of our clients. This is a small piece of software that would be installed locally. Other options can also be explored if required.

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Incorrect web address

The link you have entered has not been found. Your company specific MEO-Business web address is usually in the format of https://<companyname>.myexpensesonline.co.uk Please contact your Expenses / Payroll department if you require the link to your company specific web address.

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What is Report Manager?

ReportManager is our advanced reporting tool that works with Excel to access and input data to and from MyExpenses. In particular this makes adding new data very simple. It enables you to easily retrieve your data directly from the system

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Software Compatibility

As a hosted application, MyExpenses and iComply only requires a supported internet browser, running on appropriate hardware that is documented and supported by the manufacturer of the browser. No additional software needs to be installed onto the client machine. The

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