Business Continuity

Business Continuity

Below is a summary of our Business Continuity Plan and impact assessment. Each service/function has been assessed for risks, preventative measures put in place and has a recovery action plan.

For a full copy of our Business Continuity Plan, please contact your account manager or email helpdesk@pointprogress.com with the subject “Business Continuity Plan”.

Summary

Person with Overall ResponsibilityRichard Coope, Managing Director
BCP Distributed toAll staff and available to all customers
Electronic Copies of BCP Held atIComply, Microsoft SharePoint Company Policy folder, https://help.pointprogress.com
Hard Copies of BCP Held atNantwich Office, Hospital Street
Off-Site Recovery LocationAny remote location
BCP Review Date31/12/2021

Impact Assessment

ServiceImpactUrgency
Hosted environment for provision of software services24/7, 365 daysHigh
Provision of software services24/7, 365 DaysHigh
Operation of Helpdesk/Support Services8.30am – 6pm, Mon – Fri (exc Bank Hols)High
Operations of Development9am – 5.30pm, Mon – Fri (exc Bank Hols)High
Operations of Project Management Team9am – 5.30pm, Mon – Fri (exc Bank Hols)Medium
Administrative Services8.30am – 4.30pm, Mon – Fri (exc Bank Hols)Medium
Account Management/Sales Function9am – 5.30pm, Mon – Fri (exc Bank Hols)Low
PriorityCustomersInternal
HighEssential systems for customers and their hosted sitesEssential staff and their functions to be able to provide support software for customers
MediumNon essential services included in the software (additional features) and part of full serviceOur back-office work which has no impact on customers but must function to keep business going
Low Functions which are not essential to short term business activities

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