Emma Coope

Terms of Use

1 Acceptance of Terms 1.1 Point Progress provides its Service (as defined below) to You through its website and applications located at,,, and other domains owned by Point Progress and other applications owned by Point Progress

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Data & Security Information

Overview The following is an overview of the security measures currently in place, protecting both our hosted environments and the Point Progress offices. Data Centres & Servers Consistent and compliant with the board principles of BS ISO/IEC 17799:2005, BS ISO/IEC

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Support & Service Level Agreements

Service Availability Core hours are defined to mean 9.00am to 5.30pm. The standard availability of our hosted software is 24x7x365 Planned maintenance for upgrades or infrastructure changes are communicated in advance and are all performed outside of core hours. Target –

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Users and Groups

From this screen you can add, edit and delete new users and assign user groups or departments. Click on the pencil next to a user group description. Click on the Edit users button to view the users on the system.

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Create and view all tickets open and available to you. Tickets are active items that require actions from you or others, such as personal information requests, or policy reviews. Use the filters to customise the view to suit you current

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Ticket events

Create a new event So that any data requirements are all handled in the same way we recommend setting up events with tasks to be followed by your team. From the cog icon on the Dashboard select the Ticket events

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Policy template sections Add new policy blocks so they are available to publish in the policy editor. Policy template groups Create new policy groups into which policy blocks can be assigned. Policy tag values Create new tags which can be

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Manual documents

This section allows you to view all the documents required from users and for vehicles, as well as showing whether documents have already been submitted and are awaiting approval. Clicking on the view all button under either the personal or

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Keep track of your upcoming actions, such as data reviews, policy updates, etc. Reminders help ensure that nothing gets forgotten, and will automatically generate Tickets for Action at the right time. The filter on the left hand side of the

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Published policies

Once a policy has been completed, use the Publish button to send out to the relevant people or departments. This screen shows the status of published documents. On the left of the document name. Use the eye icon to view

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